Privacy notice

The short version

• We collect what we need to match work to the people who do it, and to tell you when your area opens.
• We do not sell your personal information, and we do not share it with advertisers.
• No analytics or advertising script loads until you say yes. Before that, nothing about your visit leaves your browser.
• Providers see the requests they are matched to. They do not see your email address or your phone number unless you reply to them.

1. What we collect

1.1 When you join the waitlist

Everyone: your name, email address, ZIP code, the category you chose, and how you heard about us.

Providers additionally: your business name, phone number, the role that best describes what you do, an optional licence number, how long you have been in business, how many people work on jobs, how far you travel, roughly what you spend on leads today, where your work comes from now, and when it suits you to take a call. We ask for these because we call providers before opening their area, and a call that starts from a blank page wastes your time and ours.

1.2 When you use the marketplace

The content of requests and bids, the messages you exchange, reviews you write, your provider profile and portfolio, and the record of jobs marked complete.

1.3 Attribution

If you arrive from an advertisement, the campaign parameters in the link (and the click identifier the ad platform appends) are stored in your browser's session storage under wip_attribution and submitted with the waitlist form, so we know which campaign brought you. Session storage is cleared when you close the tab. It is not sent with ordinary page requests and it is not a cookie.

1.4 Technical information

Our servers log the ordinary things a web server logs — the page requested, the time, an IP address, and a browser user-agent string — for security and to keep the site up.

2. Cookies and similar storage

This site sets very little:

• wip_consent — records whether you agreed to analytics, so we do not ask again. Set only once you answer.
• A theme preference, so the site stays in the light or dark mode you chose.
• wip_attribution in session storage, described above.

No third-party script loads before you consent. Until you do, events about your visit are held in memory in your own browser and no request is made to any analytics or advertising service. If you decline, they are discarded and nothing further is recorded. You can change your mind at any time.

3. Why we use it

• To match a posted request to providers in the right category and within range.
• To let you and a provider talk to each other about a job.
• To decide which category and which area to open next — which is what the waitlist is for.
• To call or email providers before their area opens, at the number and address they gave us for that purpose.
• To rank providers on category leaderboards, from their own activity and reviews.
• To keep the marketplace safe: fraud, abuse, and accounts that break the terms.
• To send you updates about the product, if you asked for them. That is separate from the one message telling you your area is open, and you can stop it at any time.

4. Who sees it

• Providers see requests matching their categories and radius, including the details you chose to include and your ZIP code. They see you as a first name and a last initial. They do not get your email address or phone number unless you reply to them.
• Seekers see a provider's public profile, their bid, their rating and review count, and any third-party businesses named in their bundle.
• Service providers we use to run the product — hosting, our database, email delivery, payment processing, error reporting. They act on our instructions and may not use your information for their own purposes.
• Nobody else. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
• If we are legally required to disclose something, we will, and we will tell you unless we are prohibited from doing so.

5. Third parties named in a bid

Providers assemble bundles from their own partners — a stager, a mover, a cleaning crew. If you hire a provider whose bundle includes work by one of those businesses, that business will need to know enough to do the work, and the provider will share it. Those businesses are not ours and this notice does not cover what they do with it.

6. How long we keep it

Waitlist entries are kept until the area opens and for a period afterwards so we do not contact the same person twice. Requests, bids, messages and reviews are kept while your account exists, because a review has to stay attached to the job it describes. Server logs are kept for a short period for security purposes.

7. Your choices

• Ask us what we hold about you, and ask for a copy.
• Correct anything wrong.
• Ask us to delete your account and what is attached to it, subject to what we have to keep for legal or fraud-prevention reasons.
• Unsubscribe from product updates using the link in any of them.
• Withdraw analytics consent, which stops any further collection from that point.

Write to support@whoipick.com and a person will handle it.

8. Security

Credentials are hashed, traffic is encrypted in transit, and the public parts of this site run with the narrowest database access we can give them — the server rendering these pages cannot write to the database at all. No system is perfectly secure, and we will tell you promptly if something happens that affects you.

9. Children

This is not for anyone under 18, we do not knowingly collect information from anyone under 18, and we will delete it if we learn we have.

10. Changes

We will post changes here with a new date at the top, and tell account holders before a material change takes effect.

11. Contact

WhoIPick, Inc. — hello@whoipick.com. See also our terms of service.